Groove Technical Support Request Form
(Please answer all questions before submitting this form.)
Contact Information
Complete phone number with area code:
Full name:
E-mail:
Vanderbilt Department:
Information required to trouble shoot the problem
What operating system are you using?
Macintosh
Windows
What version of the operating system?
What version of Groove is installed?
What is your default browser?
FireFox
Internet Explorer
Netscape
Other
If using another browser, do you have Internet Explorer installed?
Yes
No
If so, what version?
What type of Internet connection do you have?
Dial-up
LAN
Connection Speed:
Is a firewall/proxy involved?
Yes
No
Is it local or on your network?
Is this account being run on multiple devices?
Yes
No
Describe in detail the nature of your problem: